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FTG Properties (UK) – Privacy Policy

1. No Nonsense Privacy Commitment

FTG protects your privacy rigorously and without compromise. We collect, process, and retain only what is legally required or operationally necessary. 

2. What We Collect (and Why)

We collect the minimum necessary personal data to secure, manage, and control our properties. This includes:

  • Identity Data: Legal name, ID/passport, nationality, and date of birth (to confirm eligibility and prevent fraud)

  • Contact Info: Phone number, email, emergency contact (to protect life and property)

  • Stay & Booking Records: Dates, preferences, activity logs, visitor logs, violations

  • Payment & Transaction Records: Amounts paid, timing, method (via secure processors only)

  • Security Data: CCTV footage, access logs, device tracking (for safety and compliance)

  • Communications: Emails, instructions, legal notices, and complaints

You consent to this by engaging with FTG in any way. If you do not consent, do not book, message, visit, or access any FTG Property.

3. We Decide, We Control

FTG determines:

  • What data is collected

  • How it is stored and processed

  • When it is deleted or retained longer (if legally required)

Your data will never be:

  • Sold, rented, or shared for marketing purposes

  • Used to profile, track, or analyze your behavior beyond legal security or operational needs

FTG maintains full control over how long and for what purpose your data is held.

4. Lawful, Legal, Locked Down

We only process data under one or more of these UK GDPR-approved bases:

  • Contractual necessity (e.g., booking, access, ID checks)

  • Legal compliance (e.g., AML, fraud prevention, tax, law enforcement)

  • Legitimate interest (e.g., protecting FTG’s brand, property, or staff)

  • Explicit consent (e.g., marketing opt-ins, testimonials)

No other grounds. No grey areas. No unauthorized use.

5. Access Control, Retention & Wipe Rules

  • Data is retained only as long as operationally or legally required

  • CCTV footage is stored for up to 30 days unless linked to an incident

  • Payment records are retained per UK accounting law (typically 6+ years)

  • Communication records are held for legal traceability

  • FTG reserves the right to retain any record if fraud, abuse, or breach is suspected

6. Third Party Access – Limited and Controlled

We never share your data casually. Only tightly governed access is granted to:

  • Payment processors (e.g., Stripe, clearing banks)

  • Government or law enforcement with lawful request

  • Security and maintenance contractors with NDAs

  • Legal, audit, and regulatory professionals

Everyone is bound by confidentiality. Any breach = contract termination and legal pursuit.

7. Your Rights – Defined, Not Decorated

You have the right under UK law to:

  • Request access to your personal data (SAR)

  • Correct incorrect or incomplete data

  • Request deletion (where no legal or operational basis applies)

  • Restrict or object to processing under defined conditions

  • Withdraw consent where given voluntarily (e.g., marketing opt-ins only)

To exercise your rights, contact: info@ftgproperties.uk FTG will respond within the legally required timeframe, and no faster. Excessive, abusive, or frivolous requests may be denied and reported.

8. Zero Tolerance Security Policy

All FTG data environments are protected by:

  • Restricted credentials

  • Internal access logs and tamper detection

  • Enforced data separation and backups

  • CCTV systems with alert triggers

  • Regular audits and proactive breach prevention

Any unauthorized access attempt will be investigated, traced, and pursued legally.

9. Cookies & Passive Data

Our website may use essential cookies and security monitoring tools. We do not:

  • Sell user data

  • Use ad trackers

Cookies can be disabled via your browser. Usage data is anonymized.

10. Enforcement & Disputes

This policy is enforceable under GDPR and the Data Protection. All disputes must be raised via:

FTG will comply with any legal data obligations. You waive all claims arising from misunderstandings or expectations beyond what is written here.